Terms & Conditions
including Process Ground Rules and Booking Terms
Please read the following Terms and Conditions carefully. They include our Process Ground Rules and Booking Terms.
If you have any questions before agreeing, please contact the Hoffman Institute South Africa office at info@hoffmaninstitute.co.za
References to “Hoffman Institute South Africa”, “we”, “our” or “us” are to Hoffman Institute South Africa (a registered South African entity). References to “you” or “your” mean you, the participant in the Hoffman Process (also referred to as “the Process” or “the course”).
These Terms and Conditions are the exclusive basis for the contract between you and us. No other terms (whenever and however communicated), nor any amendment or addition to these Terms will apply unless agreed in writing by a Director of Hoffman Institute South Africa.
Before receiving your pre-course work, you must complete and sign our Declaration and Consent Agreement. This confirms that:
All information provided is accurate and up to date.
You have no doubts about your ability (mentally, emotionally, or physically) to undertake the work involved in the Hoffman Process.
Attendance is conditional upon completing and signing the Declaration and Consent Agreement and submitting your pre-course work.
We may suspend or withdraw your place if:
Your pre-course work is not received at least 28 days before the start date.
Your pre-course work is incomplete.
We believe you would benefit from further therapy before attending.
You are responsible for updating us on any changes to your personal, medical, or therapeutic situation up to the start of the course. If changes arise that would have prevented acceptance, we may require you to leave the Process (even if already started) without refund.
Attending the Couse
Before receiving your pre-course work, you must complete and sign our Declaration and Consent Agreement. This confirms that:
All information provided is accurate and up to date.
You have no doubts about your ability (mentally, emotionally, or physically) to undertake the work involved in the Hoffman Process.
Attendance is conditional upon completing and signing the Declaration and Consent Agreement and submitting your pre-course work.
We may suspend or withdraw your place if:
Your pre-course work is not received at least 28 days before the start date.
Your pre-course work is incomplete.
We believe you would benefit from further therapy before attending.
You are responsible for updating us on any changes to your personal, medical, or therapeutic situation up to the start of the course. If changes arise that would have prevented acceptance, we may require you to leave the Process (even if already started) without refund.
Confidentiality
The Hoffman Process is a private, personal experience. You agree to:
Respect the confidentiality, identity, and experiences of all participants worldwide.
Not publish or disclose any participant’s name, identity, or remarks in any medium without prior written consent.
Not take photographs, video, or audio recordings at the venue.
Safeguarding & Disclosure
We may disclose information if:
Required by law or legal proceedings.
There is reason to believe children or vulnerable adults are at risk.
There is a perceived risk of self-harm or suicide.
We become aware of terrorism, drug trafficking, or other criminal activity.
(See our full Safeguarding Policy for details.)
Process Ground Rules
For your safety and to ensure the best outcome:
Substances: Refrain from alcohol or mood-altering drugs (legal or illegal) for at least two weeks before and during the course. Breaches may result in refusal or removal without refund.
Prohibited items: No alcohol, recreational drugs, or mood-altering substances at the venue. Arriving under the influence will result in removal.
Outside contact: No phone, texting, social media, or internet use during the Process. Devices will be collected on registration. An emergency contact number will be provided for family/friends.
Accommodation: Unless single rooms are available and requested, accommodation may be shared with same-gender participants.
Physical activity: No exercise other than that directed by facilitators or prescribed for medical reasons.
Personal practices: Refrain from meditation, breathwork, or prayer practices unless pre-approved in writing.
Books/music: Do not bring books, magazines, instruments, or personal music.
Respect: Aggressive, abusive, or sexualised behaviour will result in removal without refund.
Sexual activity: Refrain from all sexual activity, including masturbation, during the course.
Health: Notify staff if unwell. Staff support is not medical advice—seek medical assistance if needed.
Commitment: Attendance at all sessions is required.
Site restrictions: Do not leave the venue without notifying Hoffman staff.
Intellectual Property Rights
All materials, concepts, and information presented in the Hoffman Process are the property of Hoffman Institute or its licensors. You agree not to:
Copy or reproduce materials without permission.
Use materials commercially (seminars, workshops, consulting, therapy) without written consent.
Modify, rename, or repackage materials for resale.
Responsibility for Loss or Damage
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during your enrolment calls.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to services supplied with reasonable skill and care.
We are not liable for business losses. We only supply our services for domestic and private use. If you use our services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Emergency Contacts
You agree to provide us with full contact details for two emergency contacts, at least one of whom is aware that you are doing the Hoffman Process. We will only use these contacts if we have concerns for your well-being. Once these contacts have been provided, you must notify us in writing if you later decide to rescind/amend them.
Data Protection
We will only use your personal information as set out in our Privacy Policy and/or our Safeguarding Policy.
At the end of the course, we will ask you if we may use your contact details (with your consent) to circulate, as a contact list, to your specific Hoffman Process group. We will also ask for your consent to inform you of further workshops or events in the future.
Booking Terms
Course Fees
Course fees quoted by us are inclusive of accommodation, meals, tuition, all course materials and VAT.
No reduction in the course fees will be made for non-participation in any aspect of the course, including meals.
Our charges will be as set out on our Price page. These course fees may change from time to time, but will be fixed at the time we accept your application in accordance with ‘Attending the Course’ above. However, if you delay your course start date in accordance with ‘policy for changing course date’ below, we reserve the right to charge the course fees that would be in effect from the day we confirm your place on that rearranged date.
Our course fee is broken down into a deposit made at the time of booking and a balance comprising of the remaining amount. The deposit applies to the specific course, dates, and location you have registered for. The balance is due three weeks (21 days) before the start of a course at the latest. We have the right to suspend your place or decide that you cannot attend the course if we do not receive your balance at least 21 days before the course start date.
Cancellation Policy
If you change your mind and you have not registered within 14 days of the start of your course, you can cancel your booking by telephone, by emailing info@hoffmainstitute.co.za, and the following will apply:
If we receive your communication that you would like to cancel:
before the date that is 12 weeks before the course start date – your deposit (and any other fees paid) will be refunded to you or transferred to a later date at no extra charge;
during your enrolment call, if we decide that the course is not suitable for you in accordance with “Attending the Course” we will refund your deposit;
after your enrolment call and once your place has been confirmed, your deposit is non-refundable;
in the period that starts on the date 14 days before the course start date and ends on the course start date no part of the fee will be refunded.
In the event that:
you do not attend the first course session;
you withdraw from the course after the start of the first course session;
you are asked to leave the Process for breaching these Terms and Conditions;
you are otherwise in breach of these Terms and Conditions
then no part of the course fee (including the deposit) will be refunded.
If we receive communication that you would like to change your course date:
before your enrolment call – your deposit (and any other fees paid) will be transferred to a later date at no extra charge;
after your enrolment call and before the balance due date, your deposit can be transferred to another course date. A transfer fee of USD200 will be payable;
if you are transferring onto an earlier date, the transfer fee will be waived;
if you are transferring onto a differently priced course, additional charges may apply;
in the period that starts on the date 14 days before the course start date and ends on the course start date no part of the fee will be refunded.
If you have a medical emergency or close bereavement and are unable to participate in the course, please contact the Institute immediately by email. Any transfers or refunds will be at our discretion. Partial refunds may be considered if a medical certificate is provided.
The Hoffman Institute will make every effort to provide the programme agreed. However, we reserve the right to alter or cancel the venue or date of a course for any cause beyond our reasonable control. In the very unlikely event that a course is cancelled, you may transfer your registration to another course or receive a full refund of monies paid to us.
Other Terms
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date
These terms are governed by South African law and you can bring legal proceedings in respect of the products in the South African courts.